Manzo Eye Care is committed to providing high-quality ophthalmic equipment and ensuring customer satisfaction. We have a simple refund policy if you are unhappy with your purchase, making your experience easy and stress-free.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- Order Cancellations: If you cancel your order before it ships, you are eligible for a full refund.
- If your item arrives damaged or defective, you can request a replacement or a full refund within 7 days of delivery.
- If you receive the wrong item, we will pay for the return shipping. You can choose a full refund or an exchange.
- Returns for Manufacturer Defects: Items with manufacturer defects may qualify for a refund or replacement based on warranty terms.
2. Non-Refundable Items
Refunds are not available for the following:
- Used or Installed Equipment: Items that have been used, installed, or modified.
- Custom Orders: Specially customized equipment or bulk orders.
- Software & Digital Products: Software licenses, calibration files, or other digital content.
- Consumables & Accessories: Bulbs, batteries, electrodes, and disposable medical supplies.
- Shipping Fees: We do not refund original shipping and handling charges. This rule applies unless we make a mistake.
3. Refund Process
To request a refund, follow these steps:
Step 1: Contact Our Support Team
Email [sa***@ma**********.com] or call [+ 65 6733 51888] with:
✔️ Your order number
✔️ A detailed explanation of the issue
✔️ Photos or videos (if applicable)
Step 2: Return Authorization
- If we approve your refund, we will give you a Return Merchandise Authorization (RMA) number and shipping instructions.
- You must return items within 14 days of receiving the RMA.
Step 3: Inspection & Refund Approval
- Once we receive your return, our technicians will inspect the product within 5-7 business days.
- If the item meets our return policy conditions, we will process a refund using your original payment method.
4. Refund Timeline
- Credit Card Refunds: 5-10 business days after approval.
- Bank Transfers & ACH Payments: 7-14 business days.
- PayPal & Other Digital Payments: 3-7 business days.
Processing times may vary based on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company, as it might take time for them to post your refund.
- Reach out to your bank, as processing times may vary.
If you’ve done all the above and still haven’t received your refund, contact us at [sa***@ma**********.com].
6. Exchanges
We offer exchanges for defective, damaged, or incorrectly shipped items. To initiate an exchange, please get in touch with our support team within 7 days of receiving your item.
7. International Orders
- Refunds for international orders may be subject to additional processing times because of customs and currency exchange rates.
- International shipping fees, duties, and taxes are non-refundable.
8. Contact Us
If you have any questions about our Refund Policy, don’t hesitate to get in touch with us:
📧 Email: [sa***@ma**********.com]
📞 Phone: [+ 65 6733 51888]
📍 Address: [3 Mount Elizabeth, Suite #01-02 Medical Centre,
228510, Singapore]
